Returns
Cavalier Computers Return Policy - In-store Orders
All Refunds & Exchanges Must Be Accompanied By A Receipt & I.D.
Refunds and Exchanges:
Returns and exchanges can be made on non-custom-built products within 7 days of purchase, when accompanied by the original receipt or packing list, in like-new condition, with all original package contents. Credit will be applied to your original method of payment (Credit Card, PTAO, etc.). Software is non-returnable unless defective and may only be exchanged for the same title.
Restocking Fee:
Special orders (i.e. custom-built computers and items not normally stocked by Cavalier Computers), Apple manufactured electronics, and televisions may be returned for a full refund minus a 15% restocking fee and any shipping fee back to the manufacturer. The restocking fee does not apply to defective, DOA, or unopened stocked items, within the 7-day return/exchange policy.
Return Policy Exclusions:
Sale merchandise, batteries, opened ink cartridges, opened toner cartridges, paper, Student Licensed Software, Departmental Software Licenses, fees for repair service, parts used for service repair work performed, AC adaptors, consumables and clearance merchandise.
Warranty Repair:
For those brands or manufacturers that Cavalier Computers Service Department has been authorized to provide warranty service; we can perform service following the warranty guidelines established by the manufacturer. For those items that we are not authorized to provide warranty service; the customer must follow the guidelines, procedures, and protocols by the manufacturer to obtain service. The manufacturer's warranty is in place once the 7-day return or exchange privilege has expired.
Cavalier Computers Return Policy - Employee Purchase Program
All Refunds & Exchanges Must Be Accompanied By A Receipt & I.D.
Returns and Exchanges:
Merchandise can be returned or exchanged within one week of purchase when accompanied by the original receipt and the employee’s I.D. Merchandise must be in new condition and in its original packaging. Defective merchandise must also be returned within one week of the date of purchase. Credit will be applied to the original method of payment. The manufacturer's warranty is active once the 7-day return or exchange privilege has expired. Software is non-returnable unless defective and may only be exchanged for the same title.Special Order Returns:
Special Order merchandise (i.e. custom-built computers and items not normally stocked by Cavalier Computers) can be returned within one week of the purchase date when accompanied by the original receipt or packing list, in new condition, and in its original packaging. Cavalier Computers will charge a 15% restocking fee plus any shipping charge associated with returning the merchandise to the manufacturer.
Return Policy Exclusions:
The following items are non-returnable: sale merchandise, clearance items, opened ink cartridges, opened toner cartridges, and batteries.
Cavalier Computers Return Policy - Online Orders
Returns:
Returns and exchanges can be made on non-custom-built products within 7 days of purchase, when accompanied by the original receipt or packing list, in like-new condition, with all original package contents. Software is non-returnable unless defective and may only be exchanged for the same title. For your protection, we recommend that you use UPS, FedEx, or Insured Parcel Post for shipment. Please enclose a printed document with the reason for the return along with the packing slip or the order number inside the box. Ship all returns to the following address:
Cavalier Computers
Attn: Online Orders
400 Emmet Street, South
C/O University of VA Bookstore
Charlottesville, Virginia 22904
You may cancel orders for unshipped items by sending an email to cavcomp@virginia.edu. You must include the full name on the order, the address, phone number (for cancellation confirmation only), and the order number.
Refunds:
When we have received and processed the returned item we will notify you via e-mail of your refund/exchange. Please note that shipping costs are not refundable. Credit will be applied to your original method of payment (Credit Card or PTAO).
Special Order Returns:
Custom-built items (such as computers, servers, storage solutions) may be returned for a full refund minus a 15% restocking fee and any shipping fee back to the manufacturer.
Return Policy Exclusions:
Sale merchandise, clearance items, opened ink cartridges, opened toner cartridges, paper, student licensed software, departmental licensed software, fees for repair service, and parts used for service repair work performed.
Exchange Policy:
You may exchange non-custom-built products you purchased from our website within 7 days of receipt. Please include your packing slip or order number along with your merchandise, and all original packaging. Please indicate what item(s) you would like in exchange for the item(s) you are returning. Additional shipping will be charged unless the original product is defective.
Warranty Repair:
For those brands or manufacturers that Cavalier Computers Service Department has been authorized to provide warranty service; we can perform service following the warranty guidelines established by the manufacturer. For those items that we are not authorized to provide warranty service; the customer must follow the guidelines, procedures, and protocols by the manufacturer to obtain service. The manufacturer's warranty is in place once the 7-day return or exchange privilege has expired.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.
E-mail: cavcomp@virginia.edu
Telephone: 1-800-759-HOOS (4667) Option 2 or 1-434-924-3475
Fax 1-434-924-4447