Customer Support

General Questions 33

• 2022 Apple BTS AirPods Promotion
• 2023 Apple BTS Promotion
• Are there teacher discounts available for the apple laptops?
• Can I get an additional discount on my computer purchase?
• Can I order customized computer from your website?

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Adobe Licensing Questions 7

• Adobe Student License Pack (SLP)
• Adobe Value Incentive Plan (VIP)
• Can I purchase Adobe Creative Cloud without a subscription?
• Do I have to get a Adobe Creative Cloud subscription for Adobe Acrobat?
• Do I have to purchase the entire Adobe Creative Cloud subscription?

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Service Department 13

• Can I get a loaner computer?
• Can I make an appointment for service?
• Do I have to buy a computer from you to get service?
• Do you repair Cellular Phones?
• How do I access the UVA Wireless Network?

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CAV Program 32

• Can I add the CAV Program Warranty and Software to a computer not purchased from you?
• Can I bring in my own personal computer and have someone walk me through the process of setting up for UVA so that it is ready like the cav program computers are?
• Can I bring my computer to the service center if there is something wrong with it if I buy it through Apple instead of through the CAV program?
• Can I customize a CAV Program computer?
• Can I expedite my CAV Program Order?

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